Guest: Debra E. Henninger, PhD. – Director, Research for Ask Your Patient, LLC. “Patient Surveys & Consulting Services that deliver happier patients – Guaranteed!” In order to build a “patient focused culture,” Ask Your Patient believes that first you should build patient loyalty. They recommend doing that in two ways: first, they provide a survey tool to gather intelligence about the patients; and second, they provide hands-on consulting that is guaranteed to improve patient satisfaction. “Measurement is the foundation of any successful improvement initiative. You cannot improve what you cannot measure. We believe it is mission critical to have an on-going survey process in place, so that you can monitor trends and spot problems early on.”
Rebroadcast, Sat., Oct. 5th at 5:00 pm ET, 2:00 pm PT, www.W4CS.com
